Privacy Policy
Braden Hartline MD PLLC · Last updated November 14, 2026
Information we collect
When you contact us by phone, text, email or the appointment request form, we collect the information you choose to provide (such as your name, phone number, date of birth, the joint of concern, new or established status, insurance carrier name, and a good time to reach you) only to arrange your appointment. Please do not send Social Security numbers, insurance member ID numbers or detailed medical information by text or email.
Text messaging (SMS)
When you text our scheduling line at (832) 734-6434, we collect your mobile number and the information you choose to send only to arrange your appointment. An automated assistant replies to your messages, and a summary is sent to our practice inbox so the clinic can call you back.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not shared with or sold to any third party. Information may be shared only with service providers that operate the text line for us (for example, our messaging provider) and with the clinic team that schedules your visit, or as required by law.
Text messaging is not a secure clinical channel. Please do not text medical details, insurance member ID numbers, or Social Security numbers. Text conversation records are kept for no more than 7 days on the messaging system. You can opt out at any time by replying STOP.
Ordinary email is not a secure clinical channel. Please don't include medical details by email.
Clinic visits
Clinic visits through UT Physicians / UT Ortho follow that organization's privacy practices for protected health information.
Contact
Questions: [email protected] or [email protected].